Biography

About Me


Based in London - United Kingdom

 

Accredited IT Project & Service Delivery Manager with a wealth of ITIL Best Practice experience. Proven track record in delivering ICT and Digital Services. With two decades in the IT field, having acquired extensive experience in the delivery and service transition of IT services across a range of business sectors.

 

Working in Finance, Publishing, News Media, Charity, Retail, Online e-commerce and for a (MSP) Managed Service Provider to name a few. Technically Strong with excellent interpersonal skills in Business Relationship and Project Management. Owning exceptional Team Leadership, Coaching and Development with skills to drive Continuous Service Improvement.

 

Facilitating Service Transition, transforming services end to end, taking ownership of complex issues or Major Incidents through to Problem Resolution. Creating Agile working environments with a results-oriented approach to respond to business requirements and implement Creative Solutions

IT Projects

Infrastructure Projects:

  • WIFI Cisco Meraki Project
  • Data Centre Relocation and Infrastructure Upgrade
  • VO/IP Telecommunications Deployment
  • Network Upgrade/Refresh – Switches, Routers, Firewall
  • Network Security Project – Upgrade Sophos Firewall and Anti-Virus
  • Office 365 – Azure Cloud
  • CITRIX Upgrade & Performance Improvement Project


Service Tools and Application Projects:

  •  Google mail & Google Apps
  •  ITSM Service Desk Toolset Replacements and Enhancements
  • Publishing Media - Content-Watch Deployment
  • Altiris Enterprise Management Software, Configuration and Deployment
  • Skype for Business
  • Service Delivery Improvement Projects – ITIL Processes and Training


Digital Projects

  • Data Migration Projects (Governance, GDPR)
  • Mobile/Web (SSO) Single Sign-on
  • Website Payments Enhancement
  • Web Security Testing - Pen Testing

Accreditation

ITIL® 2011 Intermediate Certificates in:

  • ITIL CSI - Continual Service Improvement
  • ITIL OSA - Operational Support and Analysis
  • ITIL SD - Service Design
  • ITIL ST - Service Transition
  • AgilePM® Project Management Practitioner Certified
  • Scrum Master
  • TOGA 9.1 Certified
  • CMNO Certified Meraki Network Operator
  • Prince2® Foundation Certificate
  • ITIL® v3 Foundation Certificate
  • PMP Project Management Professional
  • MCSE Microsoft Certified Systems Engineer
  • Apple Certified Engineer


Early Career


1990s - Starting my career as an apprentice for an Apple authorised reseller and service provider based in Holloway, North London called Micro Rent. Working for a man called Norman in the repair workshop, almost resembling Dr Emmett Brown from the movie ‘Back to the Future’. Being a little eccentric in a good way and extremely knowledgeable in Electronics and IT. but more importantly a huge inspiration to me starting off in IT.

 

After completing my apprenticeship carrying out circuit board repairs on computers and electronic equipment, I later became an Installation Manager and On-Site Computer Engineer. Visiting customers on location, assisting them with Technical Support and IT Consultancy. I guess this is where I learnt the ropes and got my foot in the door to a career in Information Technology and Service Support.

 

Micro Rent specialised in the sale and hire of Apple and Compaq personal computers. With a range of customers from JP Morgan, BP, Shell, BBC, ITV, Abbey Road Studios famous for recording artist like the Beetles and Shepperton Film Studios, where I remember being amazed as a very young on-site engineer by the film set for 101 Dalmatians. Walking through a winter wonderland of one of the sets for the movie.


In 1994 I went to Barcelona for the Apple Europe Sales and Marketing Conference called Apple Viva! Part of a dedicated team, responsible for supporting and setting up all the IT equipment for the event. One of my highlights was being back stage whilst the legionary Steve Jobs was giving a presentation to the conference.


How things have changed… My first computer back in the 1980s was a Spectrum 48k and then an Atari ST.  My first Mac was an Apple Macintosh IIci (1990s), my first PC was a Compaq 386 running Windows 3.1 and Microsoft Dos 5. My first use of the internet was back in the early 90s, this was with a very slow dial-up modem to download drivers, taking almost half a day to download a single file.

 

It was an exciting time for a young ambitious computer geek… in those days you were treated like royalty when you visited a customer, with them almost rolling out the red carpet to greet you. This was mainly because there just wasn’t enough specialised supporting PC’s and even fewer supporting Macs


How fast technology has moved…To put things in to perspective - back then a 3.5” Double-Density disk would hold between 720-800K and 1.44MB for a High-Density disk.  Whereas today a USB sick can hold anything between 2GB – 256GB… 


Crazy when you consider… you would need over 256,000 3.5” disks to store the same amount of data as to what you can store on 256GB USB stick today. Not only this but the processing speed of the average supercomputer/server in the mid-1990s vs today’s smart phone… you would find your smart phone is like 20-40 times faster, much smaller and requires hardly nothing to power it, compared to the amount of electricity needed to power and cool the super computers of the 1990s.


2002

University of London

Unix Fundamentals

1992

City & Islington College

BTEC National - Electronics

& Electrical Communications

1990

Islington Green School

& Islington Sixth Form Centre

8 GCSEs - Mathematics, English, Double Science, Drama, Art, Home Economics and Psychology

For a short period at the end of the 1990's I worked for myself completing a few short contracts looking after Mac's and PCs, setting up servers and configuring small networks.

 

Year 2000 - Anyone Remember Y2K? The Millennium Bug? Remember the panic, Businesses wondering if their system would work with the change of year from 1999 into 2000 due to old programs only recognising the year in two digits. Thus, companies and organisations worldwide checked, fixed, and upgraded their computer systems to address the anticipated problem. As a result, very few computer failures were reported when the clocks rolled over into 2000.

 

Early 2000, I started work with a National Newspaper (Trinity Mirror Group) Initially working shift, joining a team of specialist engineers, each supporting different systems and operating systems. I was lucky to have a good Team Leader (Robin), he must be the most modest and helpful person I have come across in my working career. He was a qualified electrician by trade and had wealth of experience in the infrastructure of the business, supporting the Network and Unix servers. Indeed, I learnt a lot from him. I was soon promoted to IT Operations Team Leader, responsible for a team of seven shift engineers and then to Desktop Services Manager with more responsibly and staff to manage. During my career I also carried out various secondments working as a Change Manager and IT Project Manager when needed.

  

With the world of IT changing all the time, I had a prominent hand in the implementation of ITIL best practices, defining policy, process and procedures, working on KPIs, SLAs, building relationships with numerous business partners and stakeholders over the years.

 

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